Effective Date: February 26, 2016
Collection of Personal and Non-Personal Information
AerNow collects data that can be used to identify or contact a single person (“Personal Information”), including full name, birth date, mailing address, phone number, email address, billing address and payment information. We may combine Personal Information with other information to provide and improve our products, services, content, and advertising. You may visit and enjoy many elements of our Services without disclosing any Personal Information about yourself. However, to make use of select, special or enhanced elements of the Services, you will need to share with us certain personal information so those elements may function properly.
AerNow also collects data in a form that does not, on its own, permit direct association with any specific individual (“Non-Personal Information”), such as occupation, language, zip code, area code, unique device identifier, location, customer activities, search queries, and the time zone where an AerNow product or service is used. Unless combined with Personal Information, this information does not personally identify you.
Use of Personal and Non-Personal Information
AerNow may use Personal Information to help create, develop, operate, deliver, and improve its products, services, content and advertising, and for loss prevention and anti-fraud purposes. AerNow may also use Personal Information, including date of birth, to verify identity, assist with identification of users, to determine appropriate services, and to communicate with users. If you don’t want to be on our mailing list, you may opt out at any time. From time to time, we may use your Personal Information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with AerNow, you may not opt out of receiving these communications. We may also share your information upon notice posted on an applicable location of our Services where we collect your personal information for an economic transaction and notify you that we will be sharing such information with a third party.
Cookies and Other Technologies
Examples of the information we collect and analyze using such methods include, but is not limited to, the Internet protocol address used to connect your computer or device to the Internet; email address; login name and password; operating system type, version and computer or device platform; purchase history; the full Uniform Resource Locator clickstream to, on and from our Services, including date and time; and products you viewed or searched. We use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from a page. We use and may allow certain third parties, such as those who provide services associated with our Services, to access these automatic data collection methods to enable you to use a "shopping cart" while using our Services, to store your preferences and to improve, deliver and customize our Services' content and offerings.
To provide location-based services on AerNow Services, AerNow and our partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by AerNow and our partners to provide and improve location-based products and services. If you initially permit the collection of this information, you may later disable it by changing the location settings on your computer or device. However, this may limit your ability to use certain features of AerNow Services.
Social Networking Features
Analytics And Advertising Services Provided By Others
Disclosure to Service Providers
AerNow shares Personal Information with strategic partners that work with AerNow to provide products and services such as information processing, payment processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.
Disclosure for Legal Purposes
Disclosure for Business Transfers
From time to time, AerNow may be sold along with its assets, or other corporate transactions may occur. In such a case, our user information may be one of the business assets we transfer.
Protection of Personal Information
AerNow takes the security of your Personal Information very seriously. We use reasonable organizational, technical and administrative measures to protect Personal Information under our control. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe the security of your account with us has been compromised, you must immediately notify us by contacting us in accordance with the “Privacy Questions” section below.
If you no longer wish to receive promotional or marketing-related email communications from us, you may opt out by following the “unsubscribe” instructions in the latest such message you have received or by contacting us at firstname.lastname@example.org. Additionally, if you would prefer that we not share Personal Information about you in the future for marketing purposes, you may opt out from such sharing by contacting us at email@example.com. Please specify whether you are opting out of receiving messages from us or from sharing with our partners or third parties.
We will endeavor to comply with your request as soon as reasonably practicable. Please note that if you opt out as described above, we will not be able to remove your Personal Information from the databases of our partners or third parties with whom we have already shared your Personal Information. If you wish to cease receiving marketing-related emails from such affiliates or third parties, please contact them directly.
Your California Privacy Rights
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your AerNow account. For other Personal Information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if AerNow is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
If you would like to request to review, correct, update, suppress or otherwise limit our use of your Personal Information that has been previously provided to us, you may contact us by email at firstname.lastname@example.org. We will respond to your request in accordance with applicable law. For your protection, we will only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. You also may review, correct and update certain information that you provided by logging into your AerNow account and editing your profile information.
We may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed. Finally, we are not responsible for removing or suppressing information from the databases of third parties with whom we have already shared your Personal Information, or limiting their use of your Personal Information. If you wish to change or suppress information provided to a partner or third party, please contact them directly.
Note Regarding the Use of the Site by Children
We understand the importance of taking extra precautions to protect the privacy and safety of children using the AerNow Services. Accordingly, we do not knowingly collect, use or disclose Personal Information from children under 13, or equivalent minimum age in the relevant jurisdiction, without verifiable parental consent. If we learn that we have collected the Personal Information of a child under 13, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete such information as soon as possible. If at any time a parent becomes aware that its child has provided us with Personal Information, please contact us in accordance with the “Privacy Questions” section below.
Third Party Sites and Services.
AerNow abides by the “safe harbor” frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program.
c/o Legal Department
111 Potrero Avenue
San Francisco, CA 94103